more and more customer towards the usage of internet for the banking transaction. This study is basically to know the relation of various independent variables on the customer usage of internet for banking. Key words: Internet banking, online, Bank, perception, e-banking. Introduction a-study-on-customer-satisfaction-towards-e-banking 1/8 Downloaded from blogger.com on October 7, by guest [MOBI] A Study On Customer Satisfaction Towards E Banking Getting the books a study on customer satisfaction towards e banking now is not type of inspiring means 9. Communication, interaction between the bank and customer has been improved due to e-banking. On the whole e-banking has become pre-imminent method of carrying the banking transaction and to increase the customer satisfaction. Research Justification: Internet banking has many advantages over other traditional banking delivery methods
A Study on Customer Satisfaction Towards Online Banking Services
Download this complete Banking and Finance Project material titled; Impact Of Electronic Banking On Customer Satisfaction with abstract, chapterreferences and questionnaire. Preview chapter one below. The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically.
Traditionally, banks have been in the forefront of harnessing technology to improve their products and services. The banking industry and its environment in the 21st century is highly complex and competitive and therefore the need for information and communication technology to take centre stage in the operations of banks Stevens, Electronic banking is critical in the transformation drive of banks in areas such as products and services and how they are delivered to customers.
Thus, it is seen as a valuable and powerful tool in the development, growth, promotion of innovation and enhancing competitiveness of banks Gupta, ; Kamel, According to Chang,Electronic banking contributes significantly to the distribution channels of banks such as automated teller machine ATMPhone —banking, Tele-banking, PC-banking and now internet banking Chang, In addition, transfer of funds, viewing and checking savings account balances, paying mortgages, paying bills and purchasing financial instruments and certificates of deposits processes have improved significantly as a result of internet banking Mohammed et al.
This implies that, research papers on customer satisfaction towards online banking, Electronic banking has resulted in efficiency in service delivery in the banking sector because customers can transact business from one side of the country to another and from both long and short distance. This shows that the delivery of efficient and quality service is facilitated by information technology, research papers on customer satisfaction towards online banking. Similarly, Christopher et al.
Therefore, service quality and efficiency in the banking industry has increased tremendously worldwide in the world due to the integration of information technology into banking operation. The present study seeks to investigate the extent to which the electronic banking concept has impacted on customer satisfaction in Commercial Banks. One of the most important of these services is the electronic services that have contributed significantly to increase the distance between costumers and the bank Almazari and Siam, Despite the effort of banks to ensure that customers reap the benefits of e-banking, the bank is met with complaints from customers as regards, malfunctioning Automated Teller Machines ATMsnetwork downtime, online theft and fraud, non availability of financial service, payment of hidden cost of electronic banking like Short Message Services SMSfor sending alert, mandatory acquisition of ATM cards, research papers on customer satisfaction towards online banking, non acceptability of Nigerian cards for international transaction amongst others.
This study is aimed at finding out the reason why these problems occur and research papers on customer satisfaction towards online banking most cases persist, and then to make recommendations based on the outcome of the study.
The general purpose of the study is to investigate the impact of electronic banking on customer satisfaction in Guarantee Trust bank plc. However, the study specifically seeks to:. Has the introduction of e-banking significantly affected service delivery of Guaranty Trust Bank Nig Plc? H0 : Electronic banking products and services have not significantly improved customers satisfaction. HA : Electronic banking products and services have significantly improved customers satisfaction.
The introduction of electronic into the banking industry has affected service delivery in the service research papers on customer satisfaction towards online banking. Many banks are shifting gradually from the traditional way of banking and are gradually introducing electronic technologies into their service delivery.
The outcome of this study will be of immense benefit to the management of GTB Bank Nigeria Plc, since it will help identify most of the challenges faced by the banks as well as the complains table by the customers. Solutions will then be proffered on theses identified challenges. Furthermore, the study would enable banks executives and indeed the policy makers of the banks and financial institutions to be aware of electronic banking system as a research papers on customer satisfaction towards online banking of electronic commerce research papers on customer satisfaction towards online banking a view to making strategic decisions.
Electronic banking can be defined as the provision of information or services by a bank to its customers, describes it as an electronic connection between bank and customer in order to prepare, manage and control financial transactions Karjaluoto, See more Banking and Finance project topics here. GET THE COMPLETE PROJECT», research papers on customer satisfaction towards online banking.
IF YOU CAN'T FIND YOUR TOPIC, CLICK HERE TO HIRE A WRITER». sold by Damian Chibueze. Impact Of Electronic Banking On Customer Satisfaction Home List of Banking and Finance Project Topics and Materials PDF Impact Of Electronic Banking On Customer Satisfaction. Impact Of Electronic Banking On Customer Satisfaction quantity. However, the study specifically seeks to: Identify the Electronic banking services offered by GTB and its usage by customers To determine the impact of electronic- banking services on Customer Value.
Identify the benefits to customers for using e- banking services. Identify the challenges facing effective implementation of electronic banking system in Nigeria 1. What are the electronic banking products of Guaranty Trust Bank Nig Plc? Has e-banking positively affected service delivery in Guaranty Trust Bank Nig Plc?
What are the possible solutions to e-banking challenges in Nigeria? Given the usage of Electronic banking services, how satisfied are customers of the bank? At most cases I had to ask respondents questions in local dialect 1. GET COMPLETE PROJECT MATERIAL FILE s NOW! Email: [email protected] IF YOU CAN'T FIND YOUR TOPIC, CLICK HERE TO HIRE A WRITER» Disclaimer: This PDF Material Content is Developed by the copyright owner to Serve as a RESEARCH GUIDE for Students to Conduct Academic Research.
You are allowed to use the original PDF Research Material Guide you will receive in the following ways: 1. As a source for additional understanding of the project topic. As a source for ideas for you own academic research work if properly referenced. For PROPER paraphrasing see your school definition of plagiarism and acceptable paraphrase.
Direct citing if referenced properly. Thank you so much for your respect for the authors copyright. Do you need help? Email: [email protected] Related Current Papers.
Share 1. Credit Management And The Incidence Of Bad Debt In Nigeria Money-Deposit Banks. A Case Study Of Union Bank Of Nigeria Plc sold by Damian Chibueze. An Investigation Of The Contributions Of Microfinance Banking Institution To Capital Formation In Nigeria sold by Damian Chibueze. Role Of Microfinance Banks In The Alleviation Of Poverty In Nigeria sold by Damian Chibueze.
The Impact Of Banks Credit In The Nigeria Economy sold by Damian Chibueze. Copyright © Edu Electronic Books NIG. About US Contact US Privacy Policy terms of services Disclaimer Sitemap DMCA. Chat with us!
Study Of Customer Satisfaction Towards Online And Offline Shopping
, time: 2:30
A Study On Customer Satisfaction Towards E Banking Pdf Free [DOWNLOAD BOOKS] A Study On Customer Satisfaction Towards E Banking PDF Review Of A Few Important Research Papers Is Made In The Following Paragraphs With An Important Vardhman () Said Online Banking - Therefore, service quality and efficiency in the banking industry has increased tremendously worldwide in the world due to the integration of information technology into banking operation. The present study seeks to investigate the extent to which the electronic banking concept has impacted on customer satisfaction in Commercial Banks. However, it appears that achieving customer satisfaction is often the end target, as evidenced by the stress on customer satisfaction surveys. This research will report the findings from a recently conducted study, which looked into the significance and importance of various determinants of customer satisfaction in the banking sector in Udaipur
No comments:
Post a Comment